Hyundai Nishat Motors seems to be in hot waters already, as one of the customers has decided to engage in a courtroom battle with the automaker. A source has reported that a customer, who has requested to keep his identity anonymous, has sent a legal notice to Hyundai Nishat Motors for “failing to fulfill their duties and commitments” to the customer.
As per the legal document, the customer learned about the launch of the Hyundai Tucson via media reports on 11th of August 2020, and paid a visit to the Hyundai Showroom on Peshawar Road, Rawalpindi to inquire about the vehicle and the proceedings related to transaction on 12th of August, 2020.
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The customer was then briefed about the vehicle’s specifications by the Sales and Marketing Manager, who also informed the customer about the advanced payment of the vehicle. The details were handwritten on a company letterhead.
The notice further states that the customer showed up with a Rs. 1.5 million bank draft prepared in the name of Hyundai Nishat by Askari Bank, as advanced payment for the Tucson Ultimate (AWD). The customer received the receipt for payment from the dealership on the same day, after which, the customer was assured that the car will be delivered to him in 6 to 8 weeks’ time.
Furthermore, the notice states that the customer received a call on August 21, 2020 that the vehicle cannot be delivered to him in the promised time and that he can collect his bank draft from the showroom. The document also said that the customer had to sell a plot in order to arrange for the vehicle’s payment.
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The customer has sent a legal notice of 15 days to the automaker as they, “failed to fulfill the commitment and duties agreed between (Hyundai Nishat) and the client.” As per the notice, if Hyundai Nishat doesn’t respond in the said time, legal action shall be taken against the automaker under Punjab Consumer Protection Act 2005, “for the recovery of damages of Rs. 10 Million and legal expenses of Rs. 200,000.”
This unfortunate instance is likely to cause a major dent on Hyundai Nishat’s goodwill and brand image. This terrible first impression upon their return has put the automaker’s fate in the market in grave danger, and it is an issue that the company must respond to in a prompt and apt fashion.
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