Telcos Fined Rs. 69 Million By PTA in Past 3.5 Years Due to Poor Service

The Pakistan Telecommunication Authority (PTA) conducted 643 quality-of-service surveys over three and a half years, imposing fines totaling 68.9 million rupees on cellular mobile operators.

Out of the 643 surveys, 302 were complaint-based, while 341 were planned.

According to the document, from January to July 2024, the Pakistan Telecommunication Authority conducted 104 quality-of-service surveys, with 65 being complaint-based and 39 planned. In 2023, the authority carried out 161 surveys, consisting of 80 complaint-based and 81 planned surveys.

During 2022, the Pakistan Telecommunication Authority conducted 192 quality-of-service surveys, with 90 complaint-based and 102 planned. In 2021, the authority performed 186 surveys, including 67 complaint-based and 119 planned surveys.

Pakistan Telecommunication Authority issued 37 show-cause notices (SCNs) over this period, reinforcing its commitment to maintaining service standards and addressing complaints in the telecom sector.