1Link Responds to Media Reports of ATM, Mobile Banking Outage Across Pakistan

In response to recent media reports about disruptions in nationwide funds transfers and cash withdrawals, 1LINK has assured stakeholders that its services are fully operational and available 24/7 without any interruptions.

In an official press release, 1LINK stated, “Our valued customers are informed that all banking touchpoints, including ATMs, mobile apps, internet banking, point-of-sale terminals, and agent networks, are fully operational on 1LINK products, with transactions proceeding at their usual pace.”

The company acknowledged a brief period of service degradation that occurred yesterday evening but emphasized that transactional services were swiftly restored. Most customers who experienced service denial have since successfully completed their transactions.

1LINK highlighted that yesterday’s transaction volumes exceeded the daily average for 2024, and today’s transactions are expected to follow a similar trend. The company anticipates that single-day transactions will surpass 5 million, amounting to Rs. 160 billion across interoperable ATMs and Interbank Funds Transfers (IBFTs).

This performance underscores the resilience of 1LINK’s infrastructure and the continued trust of banking customers in 1LINK and its member banks.

“As always, 1LINK remains committed to maintaining the highest standards of service and security across all our digital payment platforms. We are actively working with partner banks and the State Bank of Pakistan (SBP) to ensure uninterrupted and secure financial services for all users,” added the statement.